Attention to details is important, particularly for something so simple that has such significance. Once I checked off those permissions and checked them on for my Contract Manager, which has the correct email/username, I was able to open the software. I finally figured out that they had the wrong email/username for my Software Coordinator and had given it all of the permissions. I spent 4 hours troubleshooting this myself. Autodesk couldn’t figure out why, even after I told them it has something to do with the wrong email/username on my license. Once I loaded the software, it would not recognize my license. They did move it, but they did not correct the email/username. I had to convince them to move my license to the correct account so that I wouldn’t lose my info and so I continue to receive emails. I spent a couple hours chatting online with Autodesk.
This could possibly help others, because Autodesk chat could not figure out how to help me. I feel that it’s important to share the repercussions from using the wrong email/username for my license.
At this point you could cancel the installation or create a deployment.Īlso update the license manager service too. Follow the installation steps for your product. Once the extraction is finished, the installation will automatically start.ħ. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.Ħ. Navigate to your download folder location and extract (double click) part _001_ (or the single file download).ĥ. Do not continue until all of the parts have fully downloaded.Ĥ. This means save each part to your hard drive. Download all of the parts (some applications only have a single part to download) for your product first. Access the Autodesk Virtual Agent and follow the download links to your product.ģ. Also the download should occur over a hard wired connection to the Internet and not over WIFI.Ģ. Make sure you have full admin rights, set Windows UAC to never notify and if possible disable your Anti-Virus/Malware scanning utilities. Clean out your personal temp (%temp%) folder.
Just make sure to adjust settings if you have other Autodesk products already installed/working on your machine.ġ. Some users have had success in performing a clean uninstall of 2018 per these instructions. Thank you for your to the Autodesk User's Community. At the moment there is only the Civil 3D installed. I've also looked for the C:\ProgramData\Autodesk\CLM\LGS\ folder and found it EMPTY, no files or other folders in it. This time, I did not get to do the Licence registry, it goes directly to this error and shuts itself down.
Did the restart and when I started the AutoCAD I got this error again. It went smoothly and I was asked for a restart after the install. The installation was made from my computer since I downloaded the software from your servers recently instead of installing it directly. I've done a complete uninstall of ALL of my Autodesk products and re-installed Civil 3D 2018. Today I was to use AutoCAD and this problem appeared from nowhere.
I needed to do a fresh windows install recently and then, my Autodesk products, which include CIVIL 3D 2018, 3D Studio Max 2018, AutoCAD Raster Design and ReMake, all under the Student Licence.įirst time I launched them 2 or 3 days ago, they worked fine and I've done all the licencing needed. I'm running an ASUS laptop from 2012, loaded with CORE i7 Processor and 16GB RAM on windows 10 Home.